Gnani.ai
No-code/low-code chatbot and voicebot platform
Gnani.ai is an enterprise conversational AI platform designed to help businesses build and manage chatbot and voicebot experiences across support workflows. I led the end-to-end product design of the platform, transforming a fragmented MVP into a scalable web application with reusable workflows, clearer structure, and a full design system for semi-technical and non-technical users.
Product Designer
Automate365: Low-code chatbot and voicebot builder
Enterprise web application
Admins, operations teams, customer support teams, and internal bot-building teams
Research, planning, wireframes, platform design, and design system creation
Challenge
The early MVP worked internally, but the UX was too basic to roll out confidently to clients.
The flow builder was unclear, which made bot logic harder to understand and use.
I had to simplify a technical workflow for admins, operations teams, and support teams by closely working with developers and studying how bots were manually built.
Results
The redesign made the platform more structured, scalable, and ready for broader use.
I designed key modules like create bot, flow builder, settings, analytics, and help center as one unified product experience.
A reusable design system improved consistency, reduced confusion, and made developer handoff smoother.
40+
Multilingual Support
<7 days
Go-Live Time
5
Core Modules
Product Walkthrough
Automate365 was designed as a connected platform rather than a set of isolated screens. The product had to support different stages of the bot lifecycle, from creating and configuring bots to managing knowledge, reviewing analytics, and maintaining linked workflows. My goal was to make each part feel structured and approachable while still supporting the complexity of an enterprise bot-building tool.
Key modules
Create bot
The create-bot flow was designed to make setup more approachable for teams that were not deeply technical. Instead of exposing too much complexity upfront, the experience focused on helping users start quickly and move into configuration with more clarity.
Flow builder
The flow builder was one of the most important parts of the platform because it shaped how users understood bot logic. I worked on making this experience clearer and easier to navigate so users could read, manage, and edit workflows with more confidence.
Settings
The settings module was designed to support configuration without making the experience feel overly technical. It gave users the control they needed while keeping the structure clean and easier to understand.
Analytics
Analytics was one of the more challenging parts of the product because the structure of the data was still evolving. The goal here was to create a clearer way for teams to monitor bot behavior and understand performance without overwhelming them.
Design system
A major part of the project was building the design system from scratch so the platform could scale consistently across multiple modules. I created reusable patterns for navigation, forms, cards, layouts, tables, and supporting components, which helped unify the experience and made handoff to development smoother. This system played an important role in making the product feel cohesive instead of fragmented.
Outcome
Transformed an early MVP into a more structured and client-ready product experience.
Designed a connected platform across bot creation, management, analytics, and support workflows.
Built a reusable design system that improved consistency and scalability across the product.
Made the platform more accessible for semi-technical and non-technical users.
Learnings
Learned how to design for a complex product category with low user familiarity.
Improved my ability to simplify technical workflows into clearer user experiences.
Strengthened my collaboration with developers by designing from real system behavior and constraints.
Gained deeper experience in building scalable B2B platforms through systems thinking and reusable patterns.